Refund policy
At giminily, we are committed to delivering a satisfying shopping experience with our wigs, hair accessories, and hair extension products. We understand that sometimes a product may not meet your expectations, and our customer support team is here to assist you with return-related requests.
Please carefully review the following return conditions before submitting your request.
1. Return Period
Customers may request a return within 30 calendar days from the date the product is received.
Return requests submitted after this period will generally not be accepted, except when required by applicable local consumer protection laws or covered under applicable manufacturer warranty terms.
2. Return Requirements
To be eligible for a return, products must meet all of the following conditions:
- Items must be unused and unopened.
- Original packaging, labels, tags, and included accessories must be intact.
- Products must be returned in their original condition.
Returns for Product Issues
If your order has any confirmed issue, including:
- Product quality defects
- Damage caused during shipping
- Incorrect item received
- Product information significantly different from the actual item (such as incorrect color, texture, or length)
giminily will review the case and provide either a full refund or a replacement solution.
Returns Due to Personal Reasons
Returns caused by personal preference, wrong selection, or change of mind are accepted only when the product remains unopened and unused.
Due to hygiene and safety considerations, the following products cannot be returned for personal reasons once opened or used:
- Wigs
- Lace hair extensions
- Lace bangles
- Hair ties
- Any opened hair-related products
Products that have been:
- Tried on
- Worn
- Combed
- Trimmed
- Styled
or products labeled as non-returnable on the product page are not eligible for personal return requests.
3. Return Shipping Policy
Return shipping responsibility depends on the reason for the return.
When giminily Covers Return Shipping
If the return is caused by:
- Product defects
- Shipping damage
- Incorrect products received
- Major differences between the product and description
giminily will provide a prepaid return label and cover the return shipping cost.
No handling fee will be charged.
When Customers Cover Return Shipping
For returns related to:
- Personal preference
- Incorrect product selection
- Change of mind
Customers are responsible for return shipping costs.
Please note:
- Original shipping fees paid at checkout are non-refundable.
- No handling fee will be charged when the item is unopened and returned in original condition.
Return requests submitted after the 30-day return period are generally not accepted. However, products covered by manufacturer warranty may still qualify for repair or replacement support.
4. How to Submit a Return Request
To begin your return process, please contact our customer service team:
Email: service@giminily.com
Please use the following email subject format:
Return Request - Order Number: [Your Order Number]
To help us process your request efficiently, please include:
- Order number
- Product name and quantity
- Reason for return
- Photos or videos showing the issue (required for damaged, defective, or incorrect products)
Our team will review your request and provide return instructions within two business days.
For approved product-quality issues, we will provide a prepaid return shipping label.
5. Refund Processing
After we receive your returned item, our team will inspect the product condition and determine whether the refund request is approved.
If approved:
- Refunds will be issued to the original payment method used during purchase.
- Refunds may be processed through your credit card, PayPal, or original payment provider.
- Processing time depends on your bank or payment service provider.
giminily will never request additional bank account details or alternative payment information for processing refunds.
Partial Refund Situations
A partial refund may be issued if:
- Original accessories or parts are missing
- Product packaging has been damaged
- The item shows signs of use beyond opening the package
6. Additional Return Information
Warranty Assistance
Some products may include manufacturer warranty coverage.
If a product has a specific durability guarantee and an issue occurs after the 30-day return period, please contact us to discuss possible repair or replacement options.
Damaged Delivery Packages
If your package arrives damaged, please contact us within 7 days after delivery.
We recommend inspecting your package immediately after receiving it and keeping any relevant evidence, such as photos of damaged packaging.
Bulk & Commercial Orders
Large quantity purchases or commercial orders may be subject to different return conditions.
Customers planning bulk purchases are encouraged to contact us before placing their orders.
This policy does not affect any consumer rights granted under applicable laws in your region.
7. Contact Us
For questions regarding returns, refunds, or requests requiring further review, please contact:
Customer Service Email:
service@giminily.com
We aim to respond to customer inquiries within 24 hours on weekdays.
If a resolution cannot be reached directly, both parties may seek assistance through appropriate third-party mediation or a competent court within the applicable jurisdiction.
Thank you for choosing giminily.
We appreciate your trust and are committed to providing reliable products and customer support.